What should a security guard do if they encounter an aggressive individual?

Using de-escalation techniques is the appropriate response when a security guard encounters an aggressive individual. These techniques are designed to reduce the intensity of a conflict or potential violence by employing calm communication, active listening, and a non-threatening demeanor. By focusing on de-escalation, the security guard aims to diffuse the situation without resorting to physical confrontation, which can escalate the hostility and lead to injury for both the guard and the aggressive person.

The goal is to establish a connection and encourage the individual to calm down. This can lead to a more controlled and safe environment for everyone involved. Professional security training emphasizes the importance of communication skills and psychological strategies in handling volatile situations, making de-escalation a vital competency in the field.

Other approaches, such as engaging in a physical fight, calling for help only after being attacked, or ignoring the individual's behavior, can lead to further complications and increase risk. Physical confrontations can result in harm and escalate the situation rather than resolving it. Waiting to call for assistance until after an altercation starts can endanger the guard and others present, while ignoring aggressive behavior might allow it to escalate unchecked, putting everyone at risk. Therefore, focusing on de-escalation is the most effective and responsible choice for ensuring safety