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What should a security guard prioritize during a conflict resolution?

  1. Taking sides based on personal feelings

  2. Ensuring all parties are heard and understood

  3. Ending the conversation quickly

  4. Walking away to avoid confrontation

The correct answer is: Ensuring all parties are heard and understood

Prioritizing the action of ensuring all parties are heard and understood during a conflict resolution is crucial for several reasons. It fosters an environment of open communication, which is essential in every aspect of conflict resolution. When each party feels heard, it reduces tension and creates an atmosphere conducive to resolution. Listening attentively not only shows respect but also allows for a comprehensive understanding of the perspectives involved, which can lead to more effective solutions. In conflict resolution, it's important to strive for a balanced approach where everyone's viewpoint is taken into account. This method helps identify underlying issues and promotes a collaborative effort toward resolving the conflict, rather than exacerbating it. Furthermore, when parties feel validated, they are more likely to cooperate and work towards a mutually agreeable outcome, which is ultimately the goal of conflict resolution in a security context.