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What should a security guard do if they encounter a suspicious individual?

  1. Approach them casually and start a conversation

  2. Immediately call law enforcement before assessing the situation

  3. Observe and report the behavior to superiors

  4. Confront the individual without any backup

The correct answer is: Observe and report the behavior to superiors

When a security guard encounters a suspicious individual, observing and reporting the behavior to superiors is the most appropriate course of action. This approach prioritizes safety, as it allows the guard to assess the situation without escalating it unnecessarily. By taking note of specific behaviors or activities, the guard can provide detailed information to their superiors who are trained to handle such situations, guiding the next steps appropriately. This method ensures that the security protocol is followed and that any necessary law enforcement or additional personnel can be summoned based on the assessment made through observation. It also helps in documenting the incident, which is vital for any possible investigations later on. This option embodies a preventive mindset, focusing on vigilance and strategic communication rather than taking immediate action that could inadvertently increase tension or risk.