What should security guards avoid when responding to an incident?

Security guards should avoid making assumptions without concrete evidence when responding to an incident because assumptions can lead to misinformation and incorrect decisions. In high-pressure situations, it's crucial for security personnel to rely on observable facts and verified information rather than conjecture or personal judgment. This approach helps to ensure that any actions taken are appropriate and based on accurate assessments of the situation.

Assumptions can result in misinterpretations of the incident, which in turn can escalate the situation or result in unnecessary actions that could jeopardize safety. By adhering to a fact-based decision-making process, security guards are better equipped to handle incidents effectively and maintain a safe environment. This emphasis on evidence-based responses underscores the importance of thorough situational awareness and critical thinking in the role of a security guard.